Amity

SEPTEMBER 25, 2017

There’s quite a lot that falls under the Customer Operations bucket, including the majority of things that are customer facing and post-sale. Customer Operations means everything from Customer Success to Customer Support, Engineering Support, and Professional Services.

B2C 0

B2C SaaS Accountability B2B 0

Amity

SEPTEMBER 25, 2017

There’s quite a lot that falls under the Customer Operations bucket, including the majority of things that are customer facing and post-sale. Customer Operations means everything from Customer Success to Customer Support, Engineering Support, and Professional Services.

B2C 60

B2C SaaS Accountability B2B 60

JivoChat

APRIL 23, 2023

Chatbots have become a success around the world, and nowadays are used by 58% of B2B companies and 42% of B2C companies. There are many reasons for that, a chatbot is able to simulate human interaction and provide customer service 24h a day. 24/7 Customer Support Your chatbot will be activated 24/7.

Chatbots 75

Chatbots B2C Self service Banking 75

JivoChat

APRIL 28, 2022

APIs (Application Programming Interfaces) are used to publish content, product, and banners, for example. Wix also has SEO tools to help you rank better on search engines like Google, and sell more. Custom Domains. 24/7 customer support. Check out customization. Customers reviews. Customer support.

SaaS 75

SaaS Enterprise B2C Engineering 75

RichCall

SEPTEMBER 13, 2017

As people switch from phones to other channels, companies need to work on integrating human approach to their CX robotics: Companies start focusing on channels that provide robotic customer support with a human touch, according to the Global Contact Centre Benchmarking Report, Dimension Data 2017. Teresa Cottam. Self-service.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

OctopusTech

DECEMBER 7, 2022

24/7 customer support. Its characteristics include – Creation of custom price lists for B2B and B2C customers. Unlimited API calls. Customer success management. This is vital in building brand awareness and making your site live in search engines. No limits to uploading products.

Enterprise 12

Enterprise Sales Analytics B2C 12

JivoChat

JULY 5, 2021

This digital sales platform is simple to set up, secure, comes with support, and has great e-commerce tools to help you get down to business. Easy SEO: Built-in search engine optimization (SEO) features can boost your shop’s rankings and help you reach more customers. Customized enterprise plans are available, too.

Advertising 52

Advertising Analytics Sales Enterprise 52