ProProfs Blog

AUGUST 6, 2021

Following this trend, employee engagement has quickly become a popular metric to gauge work satisfaction, employee productivity, and, eventually, business growth. . So how do you ensure your employees are engaged at work, and low productivity is never a reason for worry? . Bonus Read: Employee Engagement Survey Questions.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

Netomi

SEPTEMBER 20, 2021

AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks. Netomi’s AI platform helps companies automatically resolve customer service tickets on email, chat, messaging and voice. Back-end systems integrations (CRM, OMS, etc.)

Chatbots 126

Chatbots APIs Surveys Analytics 126

OctopusTech

SEPTEMBER 29, 2022

Software for customer service solutions manages different communication channels such as live chat, messaging apps, and emails. It also integrates with different platforms like group chat apps and social media platforms like Facebook, Instagram, Whatsapp, and many more. Integrated CRM. Multi-channel ticketing system.

Customer Service 62

Customer Service CRM Self service Analytics 62

JivoChat

JULY 4, 2021

It’s no surprise with the number of vendors that everybody is now on the hunt for the best Shopify plugins to boost sales and create a better experience for customers. There are Shopify plugins to increase upsells , provide better customer service, sell more products, and even make it easier for people to return items.

Sales 52

Sales Upselling APIs Analytics 52

JustCall

OCTOBER 6, 2022

That’s why we see many SaaS businesses starting their business with just the right features: enough to make the product useful, but not too much – so they don’t scare away early adopters. Encourage customer engagement Take Product feedback Provide Pre-emptive support Get insights into customers’ feelings.

SaaS 52

SaaS Customer Support Enterprise Analytics 52

CSM Magazine

FEBRUARY 2, 2022

Consumer insight platforms like Ask Attest can uncover current trends or understand your audiences for making new services or launching new products. Once your survey is completed, Ask Attest will develop an insight report with the help of AI-driven insights and in-platform visualization tools. Guided experiences of every product.

Chatbots 52

Chatbots Sales Enterprise Marketing 52

JivoChat

APRIL 21, 2021

Chat tools are interactive messaging features that allow businesses to offer real-time customer support. With chat tools, businesses can engage in one to one live chat to answer questions, ask for feedback, or help customers find products. A live chat tool can serve as an extension of your customer service or sales teams.

Chatbots 52

Chatbots Analytics CRM Sales 52

JustCall

MARCH 23, 2023

The IVR is configured to lead the user to a self-help guide that answers their query, a human agent who can solve their problem, or a pre-recorded voice message. Sales and support automation – Sales teams can run sales dialer campaigns to call multiple contacts without manually dialing numbers.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52

JivoChat

JULY 21, 2021

It includes efforts before and after a customer interaction and is a proactive way to send consumers down the sales funnel. Businesses use customer relationship management (CRM) to keep track of leads and customers throughout the entire consumer journey. You’ll find CRM useful at all points of the customer lifecycle.

Chatbots 52

Chatbots B2C CRM Customer retention 52

JivoChat

JUNE 9, 2021

From powerfully-built CRMs to drive home sales to project management software that keeps campaigns organized, the right tech can help get the job done. Consider an example: A chatbot on a website might ask a visitor what business service or product they would like to learn more about. What is Conversational Marketing?

Chatbots 52

Chatbots Marketing Upselling Surveys 52

Netomi

NOVEMBER 8, 2021

This also opens the door for advanced analytics on the issues customers are facing. Help desk platforms eliminate teams sharing a single inbox which can lead to delays, duplicate agent work and reduced productivity. Sophisticated analytics. Advanced reporting & analytics. A single source of truth. Automation.

Chatbots 52

Chatbots Enterprise Self service CRM 52

Hodusoft

MAY 1, 2023

HoduCC Contact Center Software Wins 2023 UC Product of the Year Award Sometimes, an award is more than just a recognition or honor. Aside from being a testament to high-quality products, dedication towards clients, and innovative approach, it also provides an opportunity to make a difference.

Contact center software 52

Contact center software Contact Center Interactive Voice Response CRM 52

Hodusoft

FEBRUARY 14, 2020

Features: Omnichannel integrating Instagram, Facebook, Twitter, and Whatsapp WebRTC powered and VoIP telephony with integration for all brands IP phones. Genesys is a top company offering a top product so expect to pay accordingly. Avaya has a large user base and offers the Elite and Aura variants of its contact center software.

call center software 52

call center software Call Center Contact center software voip 52