Analytics CRM Multichannel Webinar 
NobelBiz
AUGUST 28, 2023
The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here. Better insights through cross-channel analytics.
Hodusoft
FEBRUARY 29, 2024
A revolutionary call center should employ predictive analytics, monitoring tools, and proactive outreach to identify and resolve potential issues before they impact the customer. Limited Multichannel Support Multichannel, if not omnichannel support, is extremely important in today’s time.
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HGS
MAY 2, 2018
On April 25, HGS hosted a webinar with HGS VP of Solutions and Capabilities Lauren Kindzierski with special guest John Gibney, Senior Manager of Consumer Service at Newell Brands. At the webinar, our poll results shed slight on the state of the industry. The first one was the de-emphasis on omnichannel and preference for multichannel.
NobelBiz
MAY 25, 2023
These tools usually include a customer database and automation, as well as management resources for multichannel campaigns, real-time customer interactions, and more. By connecting your lead gen services, lead scoring, and CRM into one platform, you can streamline your workflows and make more informed business decisions.
NobelBiz
JUNE 5, 2023
This challenge can be addressed by using market research tools and techniques, customer relationship management (CRM) systems, and data analysis methods. Call centers need reliable CRM systems, automated dialing software, and data analytics tools to drive successful lead generation programs.
Natalie Petouhof
JUNE 15, 2015
Find out more at this webinar on 6 steps to superb customer experience management and here’s the research paper on best practices in customer experience management, technology, roles and the strategy required for success ! J oin R “Ray” Wang and I for the webinar to learn more details ! Which steps are you following?
CSM Magazine
DECEMBER 1, 2021
From the moment they are recruited, support young staff with technology that blends mobile and desktop applications with CRM and critical business systems. For more ideas, watch Calabrio’s webinar or download the Health of the Contact Centre 2021: Agent Wellbeing and the “Great Resignation” report or simply visit www.calabrio.com.
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