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15 Crucial Call Center Software Features for 2024: Must-Have Capabilities & Requirements

NobelBiz

These features range from managing calls to analyzing customer data. This transition is simply vital for call centers aiming to stay competitive and meet the evolving needs of their customers. Read Case Study Watch video CRM Integration What Is a CRM Call Center Integration?

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3 Ways Cloud Contact Center Solutions Enable Innovation

Upstream Works

To address this, contact center leaders need to think about innovation and emerging technologies like Artificial Intelligence (AI) and how cloud-based contact center solutions enable them to keep pace. Learn more about our omnichannel contact center solutions here.

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4 Ways Cloud-Based Contact Center Solutions Increase Flexibility

Upstream Works

Learn more about Upstream Works for Amazon Connect, our omnichannel cloud-based contact center solutions here. Cloud-based Contact Center Solutions Support New Digital Channels. A cloud-based contact center platform provides the flexibility to support new and additional channels.

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Monthly Update: Boost Your Net Promoter Scores and Workplace Collaboration with Cisco Contact Center Solutions

Cisco - Contact Center

Webex Contact Center now supports stereo recording for agent-customer conversations, making it possible to clearly distinguish who is speaking and apply sophisticated voice analytics for customer sentiment detection and agent coaching, to improve customer experiences. We’d love to hear what you think.

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8 Types of Software Every Call Center Needs

Global Response

However, if you’re running an in-house team, or if you want to ensure your call center provider has quality technology to support your goals and deliver results, you’ll need to understand the basics of call center software. What Features Should Call Center Software Have?

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How to Buy Contact Center Software: A Guide

Fonolo

But how do you buy the call center software and choose from the countless options in a very competitive marketplace? For starters, today’s contact centers require flexible software that supports omnichannel integrations. READ OUR FULL SOFTWARE PROCUREMENT GUIDE: How to Buy Contact Center Software.

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Top Reasons Cloud-based Is Better Than On-Premise For Contact Centers

Hodusoft

According to a report from Marketsandmarkets.com, “The worldwide cloud-based contact center market is estimated to increase at a CAGR of 25.8% This shows how cloud contact center software is gaining in popularity every passing day. It is also known as a virtual call center or hosted call center.