ChurnZero

JANUARY 25, 2024

Skillset 3: Customer-centric consulting While new technology fuels efficiency, the heart of CS remains in understanding and anticipating customer needs. CSMs still need a consultative skillset for building trust, advocating for customers, and turning them into champions.

Education 52

Education Upselling Consulting Consulting 52

SmartKarrot

NOVEMBER 8, 2022

Leverage data, metrics and insights to build and strengthen the overall CS strategy, specifically working on delivering new CRM Analytics and Service Cloud platforms – ultimately working on customer health benchmarks and driving improvements. Apply here: [link]. Preparation and presentation of business proposals. Apply here: [link].

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

CSM Practice

FEBRUARY 20, 2020

Many organizations that I worked with make this shift by starting with the health score, graduating into actionable insights, analyzing customer cohorts, before developing ongoing advanced analytics capabilities using machine learning and artificial intelligence. Value; Prove quantitative and strategic value delivered.

Analytics 52

Analytics Customer centricity Metrics Accountability 52

ClearAction

MAY 29, 2016

Customer success managers, predictive analytics , content marketing, and digital marketing can educate customers in the right ways at the right times, from their viewpoint. Leading customer experience excellence is a tremendous opportunity for Marketing’s strategic value. 10 Ways Marketing Operations Creates Value.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67