Vcaretec
JUNE 6, 2022
When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. Connect: @AnnaSabryan Greg Sherry Bio: Software marketing VP | Tweet about Marketing, Customer Service, Customer Experience, Analytics, Big Data.
Callminer
AUGUST 1, 2017
Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. If someone is making a mistake for two months waiting for his/her quarterly coaching session, thousands of dollars can be lost. James Pollard.
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Tethr
DECEMBER 7, 2020
Today, we have the ability to use AI and big data analytics to listen and understand at scale—effectively delivering the benefit that a team of business analysts would, but without the cost or time required to do the work manually. The fix here is clear: the company needs to offer more targeted coaching on experience engineering skills.
Tethr
MAY 22, 2019
In the book, we profiled one organization—a Canadian wireless carrier—that put a team of business analysts to the task of analyzing a year’s worth of call and transactional data to try to figure out why customers would call them back repeatedly. Technology has come a long way since 2013 when CEB published the book.
Avaya
JUNE 1, 2017
It makes players, coaches, and every-size teams all a part of the fan experience. It’s now imperative that today’s stadiums be upgraded or retrofitted with wireless solutions that can guarantee uninterrupted game day experiences. Coaches need to make better decisions based on player and field conditions. It’s team analytics.
JustCall
FEBRUARY 13, 2023
From business calls, SMS, data, analytics, and coaching, you need to be able to get an eagle-eye view of your sales and support to ensure your customers are not left in the lurch. Call Analytics The VoIP analytics phone system features allow you to view call data and manage your call flow in real-time.
Netomi
JANUARY 5, 2022
Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Samsung Card, LG Capital, and many more. Dennis Wakabayashi.
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