NobelBiz

NOVEMBER 13, 2023

Improve your data quality and assessments by reviewing and adjusting various analytics, testing, and measuring activities. NobelBiz Omni+, our Cloud Contact Center Solution, stands out by consolidating all communication channels into a seamless platform, ensuring an excellent customer experience.

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111

aircall

OCTOBER 3, 2022

In our opinion, the best cloud-based phone systems seamlessly connect to all the business tools you use every day—including CRMs, help desks, data and reporting tools, finance tools, and more. Call analytics features. In higher pricing tiers, you can expect access to more analytics features and higher voice quality. .

Technical Support 62

Technical Support Analytics call center solutions Call Center 62

Serenova

MARCH 31, 2020

Serenova’s CxEngage cloud contact center solution goes beyond simply moving agents from a seat in the contact center to one in their own home, it provides tools and features that keep your contact center agents working safely and productively long-term. Managing the Performance of a Remote Team.

Contact Center 90

Contact Center Gamification contact center solutions Finance 90

CSM Magazine

JULY 7, 2021

The trinity of integrated players for customer experience – modern cloud contact centres have mixed infrastructures including Contact Centre-as-a-Service (CCaaS) technology and typically a CRM product, however, both lack the capabilities necessary to fully map customer journeys.

CRM 52

CRM Enterprise Journey mapping Analytics 52

Talkdesk

DECEMBER 30, 2019

Recognize that subject matter experts may not exist within the walls of the traditional contact center — they may be in the legal, finance or engineering departments, for instance. Resolution 4: Enable The Knowledge Worker. Resolution 5: Get the Right Technology for the Job.

Contact Center 61

Contact Center Average Handle Time First call resolution Finance 61

VocalCom

APRIL 9, 2018

Use text analytics to offer superior service. When AI technology includes a text analytics tool, companies can understand which customer issues need to be addressed most urgently. Banks also offer virtual assistants to help customers keep track of their finances and even make investing decisions.

Customer Service 48

Customer Service Self service Contact center software Chatbots 48

AWS Machine Learning

AUGUST 30, 2023

This solution can be utilized with both Amazon Connect and other on-prem and cloud contact centers. For more information, see Live call analytics and agent assist for your contact center with Amazon language AI services. It’s straightforward to set up and try—give it a go!

Self service 102

Self service APIs Transportation Contact Center 102

Revation Systems

MARCH 2, 2022

SAN FRANCISCO–( BUSINESS WIRE )–Revation Systems (“Revation”), a leader in cloud-based engagement and communication solutions, has closed a majority investment from Invictus Growth Partners (“Invictus”). This financing positions Revation to lead CCaaS market product innovation in secure and compliant ways.

Multichannel 12

Multichannel Healthcare Finance Contact Center 12

teleopti

NOVEMBER 14, 2018

While no two contact centers are the same, zero capital investment, faster deployment and easier integration mean ROI is typically achieved quickly. As cloud WFM is delivered as Software as a Service (SaaS) it removes up-front costs.

Contact Center 48

Contact Center SaaS Finance CRM 48