Serenova
DECEMBER 4, 2019
Analytics are becoming vital to bring about improvements to the agent experience—ultimately reducing turnover rates and improving the service agents deliver. Performance analytics: Data and analysis that evaluates how agents are performing, using various Key Performance Indicators.
TechSee
JUNE 16, 2022
As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Follow on LinkedIn.
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Altivon
MAY 31, 2020
Our Chief Customer Officer Frank Tersigni recently visited with Jim Burton on the BC Strategies podcast. Cloud contact centers flex to meet customer demand. They instantly support work from home, self-service, agile scheduling, and distance learning. Hyper Personalization Drives Better Customer Experience.
TechSee
AUGUST 14, 2023
Follow on LinkedIn Agnes So, Head of Customer Support & Engagement at HotDoc Based in Melbourne, Agness is passionate about creating exceptional customer experiences through lean teams, self-service, and training. Before joining HotDoc, Agnes spent 4 years at Apple.
Altivon
JUNE 7, 2020
In my role as Chief Customer Officer, I get to speak with CIOs and other executives across a wide sweep of companies. There will be more interest in AI-enabled technologies and self-service applications. For many of these customers we are setting up brand new cloud deployments to handle additional demand.
Fonolo
JANUARY 14, 2020
Jeanne has been helping companies create deeper relationships with their customers for over 35 years. She has worked Microsoft, Allstate, and Lands’ End, pioneering the role of the “Chief Customer Officer” . Top Pick: 7 tips and resources for Chief Customer Officers and C-Suite Customer Experience Leaders.
Mindtouch
JUNE 12, 2019
However, according to Harvard Business Review , 81% of all customers attempt to take care of matters themselves before contacting a live representative. All of these search experiences are outside the brand’s control and take traffic that a brand should otherwise own or, worse, peel away customers altogether. Download the free ebook.
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