Analytics Chief Customer Officer Customer Experience Magazine 
CSM Magazine
AUGUST 3, 2021
Manu Steijaert, McDonald’s Executive Vice President and Global Chief Customer Officer. McDonald’s Corporation has appointed Manu Steijaert, a McDonald’s veteran, as its first Global Chief Customer Officer. He will be leading a new Customer Experience team.
TechSee
JUNE 16, 2022
By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
AUGUST 14, 2023
This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. As the Head of Customer Support and Engagement at HotDoc, she is responsible for leading the customer support and engagement strategy.
Netomi
JANUARY 5, 2022
This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Can I Work a Customer Service Job from Home? Adrian Swinscoe.
Netomi
FEBRUARY 28, 2022
Women of Influence: 25 Innovative Customer Experience Leaders. As the COVID-19 pandemic disrupted many industries worldwide, customer experience proved to be more important than ever. Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience.
CSM Magazine
OCTOBER 13, 2020
Faced with the need to create more compelling, relevant and timely engagement across multiple touchpoints, many Chief Customer Officers (CCOs) and Chief Information Officers (CIOs) have been forced to revisit and reform customer experience (CX) strategies with varying success.
Fonolo
JANUARY 14, 2020
Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.
Expert insights. Personalized for you.
52 
Let's personalize your content