JustCall

APRIL 5, 2023

Users get deep-dive into a wide range of data and analytics, and help their agents amp up performance. Further, advanced features like concurrent calling, call monitoring, whispering, and barging will help managers coach every individual to play to their strengths (you can even invest in an AI agent coach for the add-on service).

Interactive Voice Response 52

Interactive Voice Response voip Analytics Contact Center 52

JustCall

APRIL 12, 2023

Look for a tool that provides the necessary features for your sales process, such as call recording, analytics, and integrations with other tools. Customer support Finally, consider the quality of customer support offered by the Gong alternative. Feedback on Chorus.ai from Real-World Users Chorus.ai

Sales 52

Sales Coaching CRM Contact center software 52

JustCall

APRIL 5, 2023

Numbers aside, the customer reviews for CloudCall can expose some pressing issues such as incorrect billing, poor customer support, or loss of connectivity. On the other hand, JustCall customers are all praises for prompt action during issue resolution, transparent pricing, and excellent uptime.

Interactive Voice Response 52

Interactive Voice Response CRM Multi-channel support Analytics 52

Zingtree

MARCH 22, 2018

Sharing mission-critical information in a digestible format is one of the most powerful ways to keep customers, employees, and stakeholders in-the-know when it comes to customer support, product information, training practices, business processes, and more. – More accurate call logging, and reduced after-call work (ACW).

Call Center 58

Call Center Management Average Handle Time Call Logging 58

aircall

JANUARY 19, 2021

Ways that SMBs use their business phone systems: Communicating with vendors and customers, as well as for internal use. Answering customer inquiries and resolve problems. Providing customer support. Holding conference calls. Calling for help in an emergency. Call logging. Generating sales.

voip 62

voip Interactive Voice Response Sales Government 62

JustCall

MARCH 29, 2022

You can use sales tools with advanced features to create potential customer profiles owing to research on previous interactions and transactions. Machine learning and analytical tools significantly increase the predictive power to identify leads. Call analytics. Analytics and Reporting . Creating personas.

Sales 52

Sales Interactive Voice Response Contact center software CRM 52

JustCall

JUNE 24, 2022

Agents can route calls to team members while away from the computer or traveling. Team Analytics viewer and Tracking calls. Track call activities, team analytics, and more in one place. Run an SMS campaign to reach out to customers worldwide based on their geographic interests. Send SMS in Bulk.

virtual call center 52

virtual call center Interactive Voice Response Call Logging Advertising 52

JustCall

FEBRUARY 25, 2020

The communication software shall easily integrate with an efficient CRM that automatically updates all your customer details. Call Monitoring and Analytics: With cloud telephony, calling is just a click away, and monitoring becomes so easy. Every ticket or email of customers gets a clear status and ownership.

Finance 59

Finance CRM Accountability Sales 59

JustCall

APRIL 5, 2023

JustCall offers smart and skill-based call routing, connecting your customers to the right agents, helping improve CSAT. IT Troubles JustCall is a robust platform that is performance-oriented, and is backed by a reliable customer support system. 4 Does JustCall or Dialpad have a better customer support system?

call center software 52

call center software Call Center Interactive Voice Response Enterprise 52