Callminer

SEPTEMBER 23, 2020

Outbound call centers thrive only when agents can place calls with confidence, and confidence is borne of preparedness. Call centers that implement agent performance management solutions equip their agents with the ongoing coaching and training needed to perform at their best.

Best practices 182

Best practices Call Center Outbound sales Telemarketing 182

Cisco - Contact Center

DECEMBER 17, 2020

For example, customer experience journey context displayed on the agent desktop and customer experience analytics reports that capture customer feedback trends and allow for proactive, closed-loop response. All-Star Acceleration – Experts Look at What’s Next for Contact Center Technology. Welcome to the All New Webex.

Customer Experience 133

Customer Experience Contact Center APIs Analytics 133

JustCall

MAY 12, 2021

Let's understand this with the help of an example. Case Studies and White Papers . Case studies, white papers, competitor research, testimonials , and other vital intelligence come in handy when pitching your products to clients. JustCall is an outbound call center solution you can deploy for your sales team.

Sales 52

Sales call center software Scripts call center solutions 52

TechSee

MARCH 19, 2018

Companies are increasingly turning to artificial intelligence (AI)-powered contact center solutions to meet consumers’ growing demand for better CX, reduce costs and alleviate pressure on agents. But there is still one missing element that has barred AI from radically transforming the customer experience.

Call Center 84

Call Center Technical Support Contact Center contact center solutions 84

Callminer

APRIL 23, 2019

Eureka Redact is triggered when the system identifies sensitive data (such as credit card numbers), and then replaces that data with the word “redacted” in text transcripts and a silence block in audio calls. For example, one of the PCI DSS requirements is to encrypt payment details. The average cost of a data breach is $3.62

Best practices 159

Best practices Call Center Banking Contact Center 159

NobelBiz

FEBRUARY 13, 2024

Call Whispering Call whispering allows supervisors to coach agents during live calls by providing them with information or advice without the customer hearing, improving the quality of service in real-time. Call whispering is not just a feature; it’s a strategy for excellence.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59