Callminer

FEBRUARY 23, 2021

Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. To learn more about how call centers can adapt to new challenges in the era of COVID-19, download our white paper: Contact Center Practices and Guidelines for Managing Through COVID-19.

Call Center 376

Call Center Technology Banking Contact Center 376

Cisco - Contact Center

FEBRUARY 1, 2021

Sheila McGee-Smith , Principal Analyst, McGee-Smith Analytics. Sheila McGee-Smith is a leading communications industry analyst and strategic consultant focused on the contact center and enterprise communications markets. Riding Along On 262% ROI: Forrester Webex Contact Center Total Economic Impact (TEI) Study [Analyst study].

Contact Center 104

Contact Center Transportation Customer Experience Wireless 104

Callminer

SEPTEMBER 23, 2020

Outbound call centers thrive only when agents can place calls with confidence, and confidence is borne of preparedness. Call centers that implement agent performance management solutions equip their agents with the ongoing coaching and training needed to perform at their best.

Best practices 182

Best practices Call Center Outbound sales Telemarketing 182

Cisco - Contact Center

FEBRUARY 21, 2020

To learn more about how to create a customer-centric organization read our white paper . To learn more about Cisco Contact Center solutions, visit our website. . Introducing Webex Experience Management: AI-Powered Journey Analytics Transform Customer and Agent Experiences. Learn More.

Customer Experience 77

Customer Experience Customer centricity contact center solutions Contact Center 77

JustCall

MAY 12, 2021

Case Studies and White Papers . Case studies, white papers, competitor research, testimonials , and other vital intelligence come in handy when pitching your products to clients. JustCall is an outbound call center solution you can deploy for your sales team. Analytics and Reporting.

Sales 52

Sales call center software Scripts call center solutions 52

Cisco - Contact Center

DECEMBER 17, 2020

For example, customer experience journey context displayed on the agent desktop and customer experience analytics reports that capture customer feedback trends and allow for proactive, closed-loop response. See Cisco Contact Center Chief Growth Officer Vinod Muthukrishnan’s WebexOne session “ What’s shaping your customer experiences ?”

Customer Experience 131

Customer Experience Contact Center APIs Analytics 131

TechSee

MARCH 19, 2018

Companies are increasingly turning to artificial intelligence (AI)-powered contact center solutions to meet consumers’ growing demand for better CX, reduce costs and alleviate pressure on agents. But there is still one missing element that has barred AI from radically transforming the customer experience.

Call Center 84

Call Center Technical Support Contact Center contact center solutions 84