JustCall

APRIL 18, 2023

6 key features of a good sales call center software Here are some must-have call center phone systems features that can take your business to new heights. That way, your sales reps can stay proactive and offer a personal touch to every cold pitch. So, your reps can hear you, not the other person on the line.

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Hodusoft

FEBRUARY 29, 2024

If your call center is solely focused on resolving issues after they arise rather than preventing them, you’re missing out on a significant opportunity. Upgrading to sophisticated call center software can enable MSPs to not only identify bottlenecks and optimize processes but also make the right data-driven decisions.

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Hodusoft

JUNE 4, 2021

During the peak of the Covid-19 pandemic, Citibank said that its average wait time to get to a call center representative was sometimes 3-4 hours, while another global banking website plastered— “Extremely long wait times if you call us,” on their website. Today, the customer wants personal attention and personalized products.

Call Center 59

Call Center Banking call center solutions Analytics 59

Hodusoft

JANUARY 18, 2023

By leveraging these types of solutions, healthcare providers are able to improve the patient experience while also streamlining their operations and reducing costs. Call center solutions for healthcare providers can improve the efficiency of appointment scheduling and communication with patients. RingCentral. Knowlarity.

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call center software Healthcare Call Center Interactive Voice Response 52

3CLogic

AUGUST 4, 2022

According to a report from PwC , 75% of customers want to work with a real person during service experiences. When a customer finds themselves dealing with an urgent problem that isn’t easily solved via self-service , calling is often the most direct path to a solution. There’s an issue with this approach, however.

Interactive Voice Response 52

Interactive Voice Response call center solutions Call flow Call Center 52

Interactions

APRIL 14, 2021

When considering debt collection solutions that use AI, I recommend considering four key considerations: trust, empathy, compliance, and productivity. Virtually every credit and collections conversation involves the gathering of personally identifiable information, including account ID, social security number, and payment information.

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JustCall

MARCH 23, 2023

Instead of a standalone IVR system, opt for telephony and call center solutions with in-built IVR systems. In this article, we look at the ten best IVR solutions. This data benefits companies looking to measure their call center agents’ performance. When to Use JustCall? When to Use Aircall?

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