Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Customer service is about finding a balance between efficiency and personalization…”.

Call Center 182

Call Center Management Scripts Coaching 182

Callminer

AUGUST 1, 2017

If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Higher Ed Growth (HEG) is a full-service marketing agency specializing in post-secondary education. Customer service diminishes. It ties up lines and makes the whole center fall behind. Alex Tebbs.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

OCTOBER 10, 2023

These open-source packages are deployed in the cloud by running in virtual machines, without using the cloud-native services available on AWS. Also, a cloud-native architecture takes full advantage of a variety of AWS services with proven security and operational excellence, thereby simplifying the development of FL.

Healthcare 110

Healthcare Telecommunications Analytics Wireless 110

Russel Lolacher

JANUARY 2, 2023

And he’s the co-host of UNpodcast, the business podcast for the fed up with his partner and co conspiracer…co-conspirator… Of course, I got to put a damn word in the script that I can’t even pronounce. And if you don’t, you’re just a random group of people. Hello, Mr. Stratten. Take this along.

Personalization 52

Personalization Employee engagement Management Banking 52

AWS Machine Learning

SEPTEMBER 22, 2022

Earlier this year, Amazon Comprehend , a natural language processing (NLP) service that uses machine learning (ML) to discover insights from text, launched the Targeted Sentiment feature. This can provide targeted feedback for the film team, such as to exercise more diligence in script writing, but to consider the actors for future roles.

APIs 71

APIs Contact Center Feedback Analytics 71

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Analytics 43

Analytics Metrics Government Journey mapping 43

AWS Machine Learning

FEBRUARY 27, 2023

For example, Fairness – The aim here is to encourage models to mitigate bias in model outcomes between certain sub-groups in the data, especially when humans are subject to algorithmic decisions. For example, a credit lending application should not only be accurate but also unbiased to different population sub-groups.

Metrics 85

Metrics Analytics Scripts Banking 85