Playvox

AUGUST 11, 2022

Chat is a powerful tool for business growth, allowing businesses to communicate directly with their customers. It means you can quickly and easily offer customer support, engage with users, and use it for lead generation. Chat lets agents communicate directly with customers, as well as track and solve questions and issues.

Analytics 83

Analytics Customer Support Benchmark Accountability 83

Netomi

APRIL 19, 2022

Thousands of commenters chimed in , and many posted harsh comments related to the gaming company’s customer service. Learn more about the importance of CX in gaming in Netomi’s ebook : Pleasing A Tough Crowd: Online Games and the New Imperative for Customer Experience! . Source: Twitter Source: Twitter.

Customer Experience 64

Customer Experience Chatbots Self service Construction 64

Kayako

JUNE 9, 2016

Particularly for humble customer support teams, who are secretly people pleasers, and find it difficult to put themselves before others for a change. When we put together the Customer Support State of Profession, one of the biggest surprises we found was the disparity in salaries. Support Driven Salary Survey.

Customer Support 49

Customer Support Chief Customer Officer Management Benchmark 49

Kayako

JUNE 9, 2016

Particularly for humble customer support teams, who are secretly people pleasers, and find it difficult to put themselves before others for a change. When we put together the Customer Support State of Profession, one of the biggest surprises we found was the disparity in salaries. Support Driven Salary Survey.

Customer Support 48

Customer Support Chief Customer Officer Management Benchmark 48

ChurnZero

OCTOBER 22, 2020

Our goal is to bring awareness to the building considerations that are often overlooked or inaccurately weighed during the cost-benefit analysis of a build-or-buy decision. Integration with voice of the customer and account-based marketing platforms will help with these goals. Customer Success Around the Web.

CRM 59

CRM Customer retention Technology Best practices 59

LiveChat

FEBRUARY 22, 2016

Join me for a little case analysis to learn how you can create this kind of relation using marketing automation and how to level up your business in the process. Being able to notice and understand them is crucial for succeeding in your marketing and customer support strategies. Build up the knowledge about your customer base.

Marketing 44

Marketing Real estate CRM Personalization 44

Solvvy

JULY 8, 2022

Analysts that have studied NPS across industries have found that benchmarks vary for businesses in different markets. Additionally, you can segment customers by how they respond. Also, consider your team’s skills and experience with surveys, data collection, and analysis, and provide them with the proper support.

Metrics 106

Metrics Surveys Brand ambassadors Benchmark 106