SharpenCX
MARCH 5, 2020
Over the past few years, the rise of social media, always-in-hand mobile devices, and the generational workforce and consumer swap have made waves in customer service and best practices for contact centers. Companies struggle to evolve and keep up with the changing demands of customers. Meet your customers where they are.
ShepHyken
MARCH 26, 2018
Southwest Airlines Had a Brilliant Reaction When a Passenger’s Wi-Fi Wouldn’t Work by Bill Murphy Jr. My Comment: Let’s start this week’s Top Five with a great story featuring Southwest Airlines. How Chewy Built a $3 Billion Business Based on Customer Experience by Mike DuPuy.
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ShepHyken
DECEMBER 9, 2019
How a customer service project is helping Southwest Airlines realise its 360-customer vision by Nadia Cameron. CMO) VP of customer support services talks through its latest customer technology transformation. 5 Ways Elite Brands Are Setting the New Standard for Customer Experience by Janelle Estes.
CSM Magazine
AUGUST 22, 2019
We all have at least one thing in common – we’re passionate about Customer care. The Summit provides a space for us to learn best practices from each other and about new technologies from sponsoring vendors.” – Michelle Buckley, Director of Operations, Customer Relations/Rapid Rewards, Southwest Airlines.
ProProfs Blog
JANUARY 17, 2020
Not only did they report this news of United Airlines, but they also reported that the passenger faced severe injuries. . It’s essential to include all the information you wish to gain from your customers with this survey. ” Customer Recovery Best Practices: What’s the End Goal?
The Petrova Experience
NOVEMBER 22, 2023
At the recent Wall Street Journal The Future of Everything: The Future of Travel Festival , the head of Turkish airlines, Fatih Durmaz, captured the current spirit of travelers well. But group travel is not only a logistical concern and enhancement opportunity for airlines. This speaks to the wholehearted traveler across generations.
NICE inContact
OCTOBER 4, 2019
Now what would be really cool — the holy grail of real-time social customer care — would be if you got a response while you were still in the store. In a desperate attempt to make the connection, you tweet your airline #pleasewait! And what if you are on the move, without laptop access and in a hurry to catch a flight?
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