ShepHyken

DECEMBER 9, 2019

Each week I read a number of customer service and customer experience articles from various resources. 10 Customer-Centric Questions to Create Irresistible Value by Josh Linkner. Ironically, the theme of gratitude may actually be our best strategy in the new year. Here are my top five picks from last week.

Airlines 177

Airlines Customer Service Customer centricity Call Center 177

CSM Magazine

AUGUST 22, 2019

We all have at least one thing in common – we’re passionate about Customer care. The Summit provides a space for us to learn best practices from each other and about new technologies from sponsoring vendors.” – Michelle Buckley, Director of Operations, Customer Relations/Rapid Rewards, Southwest Airlines.

Customer Service 40

Customer Service Airlines Chief Customer Officer Customer Care 40

ProProfs Blog

DECEMBER 22, 2019

Your business will be recognized for outstanding customer services that always strive to deliver unique value to their customers. Or a detailed manual for best practice. Keep a Record of Every Customer’s Problem. Let your customers register complaints in an organized way and record customer feedback.

Customer Service 152

Customer Service Customer retention Feedback Airlines 152

Comm100

AUGUST 23, 2018

In this list, you will find the customer service developments that have reshaped consumer expectations, and that are on their way to determining the customer expectations of the future. Similarly, effective mobile experiences can blend service channels together, creating an experience that is purely customer-centric.

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. LinkedIn: Augie Ray – Vice President Analyst – Customer Experience for CX and Marketing Leaders – Gartner.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ProProfs Blog

JANUARY 17, 2020

Not only did they report this news of United Airlines, but they also reported that the passenger faced severe injuries. . Even after a customer recovery process, feedback is essential. Why must you take feedback for customer recovery? Remember, everything is customer-centric. So is customer recovery.

Customer Service 146

Customer Service Feedback Surveys Customer Support 146