Customer Service KPI Metrics: Everything You Need to Know in 2023, Explained
Netomi
AUGUST 31, 2022
Key Performance Indicators (KPIs) are a special set of metrics that help determine whether business is going in the right or wrong direction. At first glance, it seems that customer service KPI scores take a backseat to traditional business KPIs, like profits, costs and regional sales. What is a customer service KPI dashboard?
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