Are Your Contact Center Agents Empowered to Provide Great Customer Service?
NICE inContact
DECEMBER 12, 2016
Since providing technical support most consumes agents’ time , they must have real-time access to the data and tools needed to quickly and efficiently handle the interaction. Many organizations document processes and information, but then bury it on a Sharepoint site. For that reason, agent empowerment is more important than ever.
Let's personalize your content