SmartKarrot

APRIL 18, 2022

Monitor customer health to track usage and overall customer satisfaction. Drive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve the Affirm offering for the merchants. Monitor customer health by tracking product usage and customer satisfaction.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

SmartKarrot

OCTOBER 5, 2021

Manage customer success activities, onboarding and adoption, customer success management, renewals, cross-sell/up-sell sales leads, and customer advocacy. Act as an advocate for the customer and serve as the escalation point for ongoing customer issues. Apply here: [link].

Customer advocacy 19

Customer advocacy Upselling Advertising Education 19

SmartKarrot

NOVEMBER 2, 2022

It is an activity that starts with the first contact with prospective customers and continues even after the sales have been made successfully. The practice aims at maximizing retention, cross-selling, and upselling within the customer base. Inconsistent advocacy management process with customers.

Accountability 10

Accountability Management Best practices Customer advocacy 10

ChurnZero

OCTOBER 12, 2021

The team created a customer health score specifically for expansion opportunities that identified the right time to approach customers about upsell and cross-sell conversations. Advocacy Hero – Affise. This data was then pulled using Live Exports and shared across the Product and Customer Success teams.

Healthcare 98

Healthcare Accountability Metrics Surveys 98

ChurnZero

OCTOBER 12, 2021

The team created a customer health score specifically for expansion opportunities that identified the right time to approach customers about upsell and cross-sell conversations. This data was then pulled using Live Exports and shared across the Product and Customer Success teams.

Healthcare 52

Healthcare Accountability Metrics Surveys 52