Advertising Big data Consulting Customer Experience 
Beyond Philosophy
SEPTEMBER 11, 2017
See, what often happens, especially in an age where we have a multitude of different communication methods available to us, is that we tend to overcomplicate our customers’ experience by trying to do too much. Ok, let’s create hundreds of different emails for that purpose, one to suit every type of customer we have.
Beyond Philosophy
JULY 5, 2016
What makes this question so profound, and so pivotal, in customer experience optimization today is that every aspect of value delivery is at play. More than a buzzword, “being human,” especially in brand-building and leveraging customer experiences and relationships, has become a buzz-phrase or buzz-concept.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
MAY 31, 2017
Understanding these truths is critical to the work of an economist, and it is also vital to moving your Customer Experience to the next level. However, you need to ask customers which product they value the most or how likely they are to do something in particular. Learn what your Customers really think! Are You a Liar?
The Northridge Group
MARCH 8, 2024
Kelsey earned a degree in economics and later worked at a marketing agency before coming to NRG as a Consultant. She would later go into advertising, which as a single woman, was fun, but demanding. Tressa has been with NRG in one capacity or another – consulting, process work, IT and program management – for 12 years.
Beyond Philosophy
JULY 4, 2016
I’m capitalizing the first letter of each word because the pervasiveness of digital transformation has all the feel of Big Data a few years ago and Reeingineering in the 1990’s. Can act in real time, responding to advertising or incentives. Five Customer Experience Milestones on Your Journey to Digital Transformation.
CX Journey
FEBRUARY 11, 2016
Who is the customer experience custodian in your organization? The customer experience custodian was just one of the topics we discussed. As you probably know by now, I'm always happy to talk to anyone about customer experience and employee experience. Max Kalehoff.
Callminer
SEPTEMBER 14, 2020
Carol Tompkins is the Business Development Consultant at AccountsPortal. Optimize the operations within the call center in order to improve the customer service experience. “A A business analyst can provide the following benefits for a call center: Improve customer service by determining what customers like or dislike.
Expert insights. Personalized for you.
384 
Let's personalize your content