Accountability Consulting Employee engagement Journey mapping 
Call Experts
OCTOBER 10, 2019
Often, the customer journey is influenced by motivations and trends unrelated to your company’s service. Every customer interaction is unique, and the most efficient way to create a general understanding is with a customer journey map. Here are the essential steps you should consider before starting your map.
Steve DiGioia
SEPTEMBER 16, 2016
Today’s guest post is by Ben Motteram , the Principal at CXpert, a customer experience consulting company. Using a process like customer journey mapping, companies can clearly show how every role impacts the end customer. How important is employee engagement at LITTLE and what are some of the things you’re doing to improve it?
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Satrix Solutions
JUNE 11, 2018
One of the suggestions shared was to conduct a “line of sight” role-playing activity to help all employees (customer facing or not) realize the impact they personally have on customers. The process could include asking employees to work together to identify all customer touchpoints – and defining who is accountable, assessing success, etc.
Call Experts
JANUARY 15, 2020
Customer Journey Mapping. Stay relevant and super-serve your customers with employee training. 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! How Contact Centers Manage the Holiday Rush.
Call Experts
JANUARY 8, 2020
Customer Journey Mapping. Stay relevant and super-serve your customers with employee training. 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! How Contact Centers Manage the Holiday Rush.
Call Experts
MARCH 5, 2020
Experienced teams at plumbing contact centers follow pre-designed protocols for handling emergencies and always have accountability for correct message delivery. Customer Journey Mapping. Stay relevant and super-serve your customers with employee training. 6 Key Benefits of Employee Call Off Lines.
ClearAction
DECEMBER 16, 2017
When people from adjacent functions look at an end-to-end customer journey map , the severe need for extensive collaboration is obvious. Every manager should think of their responsibility as a 3-legged stool: accountability for customer experience ripple-effect plus talent plus resources (financial/tools/etc.).
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