Accountability Construction SaaS Upselling 
ChurnZero
FEBRUARY 14, 2023
That’s according to a landmark webinar we hosted last fall titled, “A Crash Course in Customer Success and SaaS Metrics” with Dave Kellogg and You Mon Tsang. That nuance is derived from three underlying factors: Construct. It helps articulate the health of a SaaS business. In a sense, that’s what business is all about.
ChurnZero
FEBRUARY 14, 2023
SaaS professionals who geek out on metrics can find themselves in deep philosophical debates about the best numbers to track. That’s according to a landmark webinar we hosted last fall titled, “A Crash Course in Customer Success and SaaS Metrics” with Dave Kellogg and You Mon Tsang. It helps articulate the health of a SaaS business.
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Totango
SEPTEMBER 13, 2022
Having a playbook in place can help you deliver better results for your SaaS customers and yield higher satisfaction, retention, and revenue for your business. Similarly, your customer success team can piece SuccessBLOCs together to construct playbooks for your entire customer journey. Expansion of product usage through upsells.
CSM Practice
AUGUST 24, 2020
Liz McChrystal is well versed in leading account management, business process analysis, process adoption, relationship building, and client service functions. Construct Identification – defined the constructs of indicators of success. Revived ‘dormant’ new business deals and existing accounts .
SmartKarrot
NOVEMBER 15, 2022
Role: Customer Success Manager Location: Cincinnati, OH (On-site) Organization: Motion Recruitment As a Customer Success Manager, you will own and efficiently manage multiple accounts, brands, and programs. Identify product expansion/upsell opportunities. Develop a fluent understanding of all program-specific goals and objectives.
SmartKarrot
SEPTEMBER 24, 2020
To understand the SaaS business growth, let’s take a quick look at the SaaS history through this analogy. After the construction, the builder sells the apartment to different customers. But with the advancement of SaaS, the growth model has changed drastically. How customer success and SaaS business growth are symbiotic?
Amity
SEPTEMBER 19, 2016
So here you are, building the next up and coming SaaS tool, with the ever so common recurring revenue model. Construct a well balanced interview team that will provide different perspectives. Typical answer would be log in data, usage data, MRR/ARR, previous upsell data. Things are going really well. Your product is awesome!
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