ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. This Maya Angelou quote fits perfectly when talking about the factors responsible for positive brand customer service. So, what part does technology play in this?

Technology 330

Technology Customer Experience Complaint resolution Gamification 330

Vcaretec

AUGUST 8, 2023

Outsourcing customer service is something that the majority of new business owners are wary of, and for good reason. The main channel via which you communicate with your clients is through customer service, thus it can't be good for your brand, to put it mildly. Access systems and technologies without making a significant investment.

Customer Care 98

Customer Care outsourcing Call Center Complaint resolution 98

Fonolo

JUNE 14, 2018

This year, companies must consider the following questions to set their CX levels high: 1) What is the best possible experience we can provide for our customers? 2) What kind of technology can we implement to ensure the best possible CX? 4) How can we adapt to the customer, now and going forward?

Chatbots 90

Chatbots Brand ambassadors Agent burnout Complaint resolution 90

JivoChat

JUNE 9, 2021

Automation abounds, and the best strategy likely encompasses a variety of tools and technologies. One technology leading the way online is chatbot marketing. Marketers all around the world are opting for this kind of customer connection automation. Many customers prefer to interact with chatbots. Conduct surveys.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

SmartKarrot

FEBRUARY 12, 2021

Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores. Define and Optimize Customer Lifecycle. Onboarding, Training, Customer Support, User Advocacy for Global Clients (Users in over 80 countries). Create an onboarding process for new team members.

Real estate 10

Real estate Complaint resolution Transportation Finance 10

SmartKarrot

APRIL 23, 2020

Responses provided for “Others” were: Sales Manager Customer Success Marketer Customer Success Analyst VP Services Delivery Director Merchant Development Customer Success Specialist Customer Service Director Customer Success/ Quality Manager Customer Support.

Management 10

Management Complaint resolution Customer retention Engineering 10

Nicereply

MAY 22, 2023

Social media support is an essential part of customer satisfaction strategy for many companies. The key to a successful social media strategy lies in providing customer support through all available channels. Furthermore, providing excellent service can boost customer satisfaction and increase brand loyalty.

Complaint resolution 52

Complaint resolution Customer Support Feedback Surveys 52