Totango

OCTOBER 20, 2022

Below we’ve compiled a list of 13 of the most important customer success skills to look for in a CS manager. 13 Important Customer Success Manager Skills: Top traits to look for in a customer success manager include: Empathy. Relationship management. Coaching and training. Time management.

Management 91

Management Upselling Coaching Best practices 91

Integrity Solutions

MAY 24, 2023

When participants leave sales training, there must be a structured follow-up process that ensures: Accountability for real-world application Repetition Feedback on progress Positive reinforcement and supportive coaching For sales training and skills to turn into a way of doing business, they have to be hard-wired into the culture.

Sales 52

Sales Coaching Accountability Personalization 52

ChurnZero

MARCH 1, 2019

At Degreed he is leading a team of Client Success Managers on a mission to inspire transformative learning practices in companies around the world. He has 15 years of experience, having consulted with multiple Fortune 500 companies like Bank of America, PwC, Microsoft, Waste Management, Symantec, Taco Bell, and Standard Chartered.

Accountability 40

Accountability Banking Coaching Consulting 40

CustomerSuccessBox

JUNE 8, 2022

Check out Irit’s interview where she gives insights into how you can manage churn efficiently. . Q: Who should be responsible for managing ‘churn’ in a firm? I think there should be some accountable ability across multiple functions. So if you have an onboarding team, they should be accountable for your one churn.

Management 52

Management Upselling Accountability Metrics 52

CrazyCall

APRIL 9, 2019

Alice Heiman is a sales coach and internationally renowned sales expert who demonstrates business owners and SMBs how to generate leads, handle objections and close more deals. Last year, LinkedIn selected Jill Konrath as the #1 B2B Sales Expert to Follow pointing out over 1/3 million people following her account. Personal website.

Sales 133

Sales Consulting Consulting Coaching 133

Taylor Reach Group

AUGUST 23, 2017

Login time. Available time. Busy/Not ready time. Talk time. Warp time. Hold time. Status states (lunch, break, coaching, training, etc.). Average talk time. Average hold time. Average handle time. These weaker performers are prime candidates for additional training and coaching.

Metrics 66

Metrics Contact Center Schedule adherence Coaching 66

Integrity Solutions

JUNE 19, 2023

“A logical, easy to apply model ensures a consultative selling process, provides continuity for a sales team, and creates that common language, which also makes coaching easier,” he says. This is also how they’re able to sell deeper and wider into existing accounts.

Sales 16

Sales Consulting Consulting Time management 16