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Deploy self-service question answering with the QnABot on AWS solution powered by Amazon Lex with Amazon Kendra and large language models

AWS Machine Learning

Powered by Amazon Lex , the QnABot on AWS solution is an open-source, multi-channel, multi-language conversational chatbot. This includes automatically generating accurate answers from existing company documents and knowledge bases, and making their self-service chatbots more conversational.

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Redefining Contact Center Productivity for the Modern Associate

The Northridge Group

Preferred Employee Experience: What Associates Want For employees, returning to fully in-office work reduces their experience by adding transportation time and costs, childcare expenses, and additional health expenses. What these metrics fail to take into account, however, is a deeper understanding of the overall customer service environment.

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25 Ways Technology Is Revolutionizing the Customer Experience

CSM Magazine

From chatbots to augmented reality, businesses are using technology to create a more seamless and enjoyable customer experience. With AR, businesses can transport their customers to another world entirely and give them a truly unique experience. Self-Service. Augmented Reality (AR).

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Architect defense-in-depth security for generative AI applications using the OWASP Top 10 for LLMs

AWS Machine Learning

In addition to awareness, your teams should take action to account for generative AI in governance, assurance, and compliance validation practices. You should begin by extending your existing security, assurance, compliance, and development programs to account for generative AI.

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11 Proven Tactics to Improve Customer Experience

Nicereply

When users log into their accounts, their history and activities are automatically synced into every device. Offer a self-help deck or knowledge base Customers like to have a self-help deck or AI-powered knowledge base that can enable them to find answers to common queries.

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Is your contact center the fairest of them all?

Eckoh

If we had a magic wand that made your screen go all wobbly and transported you to a magical kingdom far away, then this is when it would happen.). So IVRs are helpful and natural language speech recognition lets her use her own words, Chatbots give her the information she wants, and automated payments leave her in control.

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This is What Exceptional Customer Service Looks Like In 2018

Comm100

Uber lets users complete almost any function that they could perform in the company’s own app on Facebook Messenger, such as set up a new account, call your driver, track your car, and pay for your ride. Chatbots Automate Exceptional Experiences. Chatbots can be used to deliver exceptional customer service in many ways.