ChurnZero

JULY 9, 2020

These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. Celebrate (and Capitalize) on Success With Case Studies. As your customer base expands, it’s helpful to develop a system of qualifications for determining case study candidates.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

Nicereply

DECEMBER 7, 2022

Finally, providing ample moral support to new employees as they transition into their key roles is essential. This includes everything from training on your product or service to customer support materials like case studies and whitepapers to contact information for key stakeholders within your company.

SaaS 52

SaaS Morale Feedback Accountability 52

JustCall

APRIL 13, 2020

However, to maintain the same level of professionalism, it will be wise for you to take these tips and hacks into account. If you already have a designated study room or library, then these spots make for your ideal workspace. Holding regular team check-ins through video meetings is also crucial for holding them accountable.

Sales 98

Sales CRM Chatbots Analytics 98

aircall

MARCH 27, 2017

That’s why mapping the customer journey takes into account post-purchase engagement , hopefully to the point of advocacy. For the purposes of illustrating this article, we’ll take the example of an SaaS company providing marketing automation services. Not accounting for external influences. Let’s call them For Instance Inc.

Journey mapping 82

Journey mapping Accountability Customer retention Morale 82