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Why Accountable Care Organizations need Call Centers

TeleDirect

Accountable care organizations (ACOs) are the critical link between Medicare patients, providers, and payers. What is ACO in healthcare, and how can these enterprises improve their performance with call center services? Why ACOs Need Call Centers. There are numerous reasons why ACOs need call centers.

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Key Considerations When Choosing an Outsourced Call Center

TeleDirect

Here’s the thing about call centers – you can’t live with them, and you can’t live without them. Call centers demand attention to detail, constant customer communication, and ever-evolving tools, resources, and applications. Hence, it’s hard to do business with call centers, and also difficult to function without one.

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Big Event Planned? Dial Up a Call Center for a Streamlined, Successful, Stress-Free Experience!

TeleDirect

But are you sure the pre-planning is likewise accounted for? Thanks to TeleDirect’s business process outsourcing (BPO), we offer system-wide, comprehensive overhauls or targeted improvements of your call center, all in time for your next event. Complimentary outbound services. Seminar assistance.

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The Four Dimensions of the Customer Experience

TeleDirect

Everyone from employment psychologists to corporate-sponsored business coaches seeks a winning strategy to enhance the customer experience. After years of research and adaptations to account for today’s fluid business environment and ways of working, the one key to exceeding client expectations is actually four ways.

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Why BPO Companies Are the Superior Choice for Outsourcing

Anexa BPO

Business Process Outsourcing (BPO) provides access to professional freelance workers or companies specializing in services your company may not have the means to provide. More and more businesses rely on outsourcing via BPO companies to take on any workload that isn’t being efficiently managed.

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Customer Service Outsourcing – Is It Right For Your Organization?

Global Response

In this article, we’ll explain some of the benefits and potential downsides of outsourcing your customer service, how to know whether you should pursue or avoid outsourcing, and how to ensure you find a great partner. What Is Customer Service Outsourcing? Need to scale up for the winter holidays or other peak shopping seasons?

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CGS Acquires Mas Cerca Contact Center

CSM Magazine

CGS, a global provider of business applications, enterprise learning and outsourcing services, has announced the acquisition of Mas Cerca Contact Center, the Chile-based business process outsourcing (BPO) provider. CGS’s innovative, scalable and flexible outsourcing solutions include.