CSM Practice

DECEMBER 19, 2021

Usually, the SaaS business growth is categorized into 3 phases: . Building (spreadsheet) phase- This stage is characterized by a lower volume of customers. You’ll be able to provide a ‘High-touch’ engagement platform to customers. Customer lifetime value (LTV). 360-degree Account health. Customer Support tool.

CRM 98

CRM Brand ambassadors Best practices SaaS 98

JivoChat

JULY 20, 2021

In this post, we’ll reveal why you should start focusing on customer retention and when. More importantly, we’ll teach you how to retain customers with 16 powerful customer retention strategies, which are effective whether you own a SaaS company, e-commerce store, or freelance business.

Customer retention 52

Customer retention Gamification Education Self service 52

SmartKarrot

OCTOBER 12, 2022

But how can you assess the current state of your B2B customer experience and figure out how to effectively target and make changes so that your clients are happier and more devoted? Customer account journey for B2B organizations can help with this. . What is a customer account journey? So, let us get started.

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10

Solvvy

JULY 8, 2022

When you compare the costs of marketing, sales, and onboarding to the costs of providing service and support to existing customers, you’ll find focusing on retention makes good financial sense. Software as a Service (SaaS) companies, for example, need to build monthly recurring revenue (MRR) to operate.

Metrics 106

Metrics Surveys Brand ambassadors Benchmark 106

SmartKarrot

NOVEMBER 2, 2020

“New customers are excited to try your product or service but can be quickly turned off if their expectations are not met. In contrast, customers who have a fantastic first experience are likely to have a high retention rate and become brand ambassadors.”. He works with Klood Digital, a growth agency for SaaS businesses.

Customer retention 21

Customer retention Consulting Consulting Marketing 21

Solvvy

SEPTEMBER 17, 2022

Gartner research reveals that 62% of millennials and 75% of Gen Z customers would rather refer to YouTube videos or search a topic on an online community to find answers rather than wait on hold to talk to a customer support agent. Furthermore, those sites may paint your brand in a negative or unflattering way.

Customer Service 62

Customer Service Self service Engineering Customer Support 62