BlueOcean

FEBRUARY 14, 2024

Work with your outsourcer to identify and measure CSS-specific metrics (this isn’t an average handle time kind of situation) and give their team a transparent view of your data to be able to measure their own performance effectively. Work with your outsourcer to build the CSS profile, then trust them to hire the right people. It’s possible.

SaaS 71

SaaS outsourcing Brand ambassadors Average Handle Time 71

BlueOcean

FEBRUARY 14, 2024

Work with your outsourcer to identify and measure CSS-specific metrics (this isn’t an average handle time kind of situation) and give their team a transparent view of your data to be able to measure their own performance effectively. Work with your outsourcer to build the CSS profile, then trust them to hire the right people. It’s possible.

SaaS 62

SaaS outsourcing Brand ambassadors Average Handle Time 62

ViiBE Blog

AUGUST 25, 2021

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Less general than CSAT, Net Promoter Score surveys focus on how likely it is for a customer to become a brand ambassador of a company and promote their products and services, as well as the overall brand later down the line. ViiBE Blog.

Automotive 98

Automotive Brand ambassadors Transportation Construction 98

CSM Practice

DECEMBER 19, 2021

Irrespective of your selection, the technology should help you measure the metrics that matter the most like: Net Retention Rate . 360-degree Account health. Happy customers are the true brand ambassadors for your business. Net retention/gross retention rate is an important metric that you can show as proof. .

CRM 98

CRM Brand ambassadors Best practices SaaS 98

ViiBE Blog

AUGUST 17, 2021

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. CEM helps organizations with creating and maintaining long-lasting client relationships not just with the company’s products and services, but to the brand as a whole. CEM can sustainably turn your customers into brand ambassadors.

Customer Experience 52

Customer Experience Management Automotive Brand ambassadors 52

Integrity Solutions

MAY 23, 2023

You must keep your customer or client top of mind — their priorities, pain points, metrics, goals, industry trends that are helping or hindering them, etc. They recognize that people are looking for more than a carefully constructed prospecting email sequence. Know your audience. This is the #1 rule of effective communication.

Sales 92

Sales Coaching Brand ambassadors B2B 92