Accountability Big data Journey mapping Technology 
ShepHyken
APRIL 28, 2024
For context, these are the customers who continue to buy from you over and over again, and should account for the majority of your total sales. This article includes five ways to manage the VIP experience, and of course, there’s technology, personalization, and more. Years ago, the term “Big Data” became popular.
Totango
DECEMBER 1, 2021
When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. As we unpack the elements of an agile CS strategy, we’ll highlight how to leverage the right CS technology can help you implement agility. Put technology in place for customer listening and engagement.
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Totango
SEPTEMBER 1, 2022
The traditional fixed quarterly review is being replaced by real-time performance monitoring and artificial intelligence data analysis, enabling you to stay engaged with clients between scheduled reviews. Here we’ll show you how to update your SaaS QBR strategy to keep up with the latest technology and best practices.
Totango
DECEMBER 16, 2020
One of the most exciting new trends in customer success is the emergence of out-of-the-box solutions that allow you to automate the implementation of optimized customer journey maps. This technology provides you with pre-designed templates for each stage of your customer journey, from lead acquisition to retention.
REVE Chat Blog
FEBRUARY 12, 2020
A chatbot is the best channel banks can use to automate their simple and routine tasks (knowing account balance, outstanding credit card amount, how to change the address, etc.) In-app chatbots can access user account details and provide completely personalized information and help or even financial advice based on data. .
ClearAction
MAY 3, 2019
Digital experience in today’s 24/7 global world spans all industries — any organization where there is a need to integrate processes, data flows and business protocols to empower employees and customers to be happier and more productive. The traditional model of people-process-technology has shifted. People-Process-Technology.
DMG Consulting
APRIL 16, 2019
It’s hard to overstate how much the contact center technology sector has progressed in the past 15 years. We have progressed from interactive voice response (IVR) systems to intelligent virtual assistants (IVAs), from process optimization to process automation, and from technology as an enabler to technology as a partner.
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