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The Challenges of Managing Customer Data in Contact Centers

NobelBiz

Some of the most widely used norms set by contact center regulators are: HIPAA (The Health Insurance Portability and Accountability Act) a privacy law that prevents the unauthorized disclosure of private health information. Each agent must have their own user account to carry out their duties.

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The Challenges of Managing Customer Data in Contact Centers

NobelBiz

Some of the most widely used norms set by contact center regulators are: HIPAA (The Health Insurance Portability and Accountability Act) a privacy law that prevents the unauthorized disclosure of private health information. Each agent must have their own user account to carry out their duties.

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What is Warm Transfer and How Relevant It is For Your Business?

JustCall

For example, suppose you are transferred to an account representative who already knows your account number and the reason for your call. Likewise, it is a powerful manner to transport clients alongside within the income process, thus stopping them from getting caught red-handed. What are the best practices for warm transfers?

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HIPAA Compliant VoIP Phone System: Everything You Should Know

JustCall

HIPAA refers to the Health Insurance Portability and Accountability Act of 1996. This may be done with the help of high-level encryption technologies including virtual private network (VPN) or transport layer security (TLS). VoIP Phone Best Practices for HIPAA Compliance. What is HIPAA Compliance? 4 Main HIPAA Rules.

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Automate caption creation and search for images at enterprise scale using generative AI and Amazon Kendra

AWS Machine Learning

We demonstrate CDE using simple examples and provide a step-by-step guide for you to experience CDE in an Amazon Kendra index in your own AWS account. Currently he is helping enterprise customers modernizing their AI/ML workloads within the cloud using industry best practices.

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Navigating the Work-From-Home Contact Center from A to Z: An in-depth interview with Customer Service and Work-From-Home Expert, Michele Rowan

Vistio

Michele’s an accomplished speaker, author, executive team member, and consultant. And I saw no downside in that business model, so I decided to take the leap out on my own, away from the corporate environment and start my own consulting company. I find it so interesting, Michele.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.