REVE Chat Blog

FEBRUARY 12, 2020

In this digital age, the banks and financial institutions need to be digitally transformed to deliver a consistent customer experience in banking whether it is online or retail. Banks functioning digitally have witnessed reduced costs and streamlined processes. What is customer experience (CX) in Banking? .

Banking 76

Banking Customer Experience Chatbots Big data 76

Lumoa

MAY 16, 2024

Workflow significantly impacts productivity, and data scientists prefer Jupyter Notebooks for their faster iteration cycles. This preference is closely tied to the “ Roman Census approach ” central to Big Data. When a data scientist prepares gigabytes of data or a large model, it might take seconds or minutes.

Engineering 83

Engineering Banking Metrics Big data 83

CSM Magazine

APRIL 5, 2022

Self-service can take many forms, but typically it means providing customers with a way to access and manage their accounts without having to contact customer service. In a world where customers can bank, shop, and book travel with a few clicks, they expect the same level of convenience from their financial providers.

Customer Service 52

Customer Service Big data Self service Banking 52

Tethr

DECEMBER 7, 2020

But, it turns out, failing to resolve the issue a customer contacts the company about (what we call in the book “explicit issue failures”) only accounts for half of total callbacks. let me get this fixed for you” or “here’s what I’d recommend”) and when they offer guidance and education to the customer (i.e.,

Coaching 72

Coaching Banking Customer effort Wireless 72

Avaya

NOVEMBER 14, 2016

As Avaya’s Chief Technologist for Software Defined Architecture, I love to discuss the IoT, a vast topic that I believe all business leaders should continuously educate themselves on. Picture bank tellers that can identify customers (or criminals) as soon as they walk through the door via facial recognition.

Big data 73

Big data Banking Education Enterprise 73

Balto

SEPTEMBER 12, 2023

Some banks and financial institutions have taken AI implementation one step further by providing customers with tutorials and tips and tricks that can help them make the most out of their services. Educating your agents about the importance of a customer-centric approach and how their actions can affect the customer experience is essential.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52

Tethr

MAY 22, 2019

But, it turns out, failing to resolve the issue a customer contacts the company about (what we call in the book “explicit issue failures”) only accounts for half of total callbacks. let me get this fixed for you” or “here’s what I’d recommend”) and when they offer guidance and education to the customer (i.e.,

Wireless 67

Wireless Coaching Banking Accountability 67