Tenfold - Contact Center Blog

JUNE 22, 2018

They have no attachment to legacy systems that banks and finance companies have been holding onto for years, despite the wave of new technologies in business and communications. A 2017 report by Accenture indicated that 71% of financial services consumers are open to using “entirely computer-generated support for banking services.”

Finance 64

Finance Banking Technology Chatbots 64

Callminer

AUGUST 6, 2019

That’s not to mention the number of software tools that integrate with the various call center software solutions. Computer Telephony Integration (CTI): Essentially, CTI is a software that brings together all communication channels (web-based, voice, email, etc.). Be mindful of integrations. Likewise, check for the basics.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Netomi

FEBRUARY 28, 2022

Speaking of simple and secure access for all, in December of 2021, Cynthia and her team announced a yearlong pilot project – a partnership with Colombia’s largest bank, Bancolombia, to provide an initial cohort of customers with a seamless on- and off-ramp to trade bitcoin and other currencies through the Gemini exchange. “We

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Comm100

FEBRUARY 9, 2021

Back in 2019, Fitbit Health Solutions – the B2B side of the popular fitness tracking watch maker – were in the need of lead generation tool that would make it easier for prospects to connect with them. Comm100’s solution integrated smoothly with LMCU’s existing voice, email, and online banking channels. Joanie Gentile, Sr.

Abandon rate 59

Abandon rate Sales Benchmark Banking 59

JivoChat

JULY 29, 2021

AI chatbots may be powered by a single software application, or they may be built with a simple chatbot app and a third-party AI app integration. Online banking and investment companies would probably put privacy and data security at the top of their “must-have” features. Integrations. WhatsApp integration. Chatbot #1.

Chatbots 52

Chatbots Sales APIs Enterprise 52

Kayako

JANUARY 24, 2018

I’d purchased flights through a popular comparison site only to find double charges in my bank account. Did my bank have an error? But Integrations will make you more customer-centric than ever. Facebook has announced it’s beta testing website integration for Facebook Messenger and Whatsapp has launched a business app.

Customer centricity 83

Customer centricity Customer Service Self service Chatbots 83