ShepHyken

AUGUST 31, 2023

This week, we feature an article by Sage , an international company that helps organizations of all sizes with accounting, payroll, and payment solutions. They write about how improving customer journeys increases business growth. The same goes for upselling—47% of companies report that 11-30% of their revenue comes from upselling.

Journey mapping 322

Journey mapping Upselling CRM Feedback 322

Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. It is trusted by 92% of consumers.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

Tethr

JULY 29, 2020

All touchpoints must be taken into consideration for a complete account of how your customer feels about your brand, your service and your products. Can you say free advertising? If you’re not regarding all touchpoints when measuring customer engagement, you’re not getting the full picture of the customer experience.

Brand ambassadors 66

Brand ambassadors Upselling Advertising Sales 66

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

Pointillist

SEPTEMBER 10, 2020

The context is centered on their current goal, which is represented by the journeys they are on, and comprises the entirety of their experience with the company. Take, for example, a customer desiring to move money from one account to another via their mobile phone. As with campaign automation, RTIM often falls short for the customer.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

Totango

MARCH 12, 2021

A customer journey map template lays out a path to optimal outcomes promoting client retention. Here we’ll cover an eight-step approach to creating a customer journey map that encompasses all stages of your customers’ experience, including pre-sales and post-sales experiences. Paid search advertising. Social media.

Journey mapping 66

Journey mapping Upselling Metrics Customer retention 66

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64