Revation Systems
FEBRUARY 6, 2020
Contact centers, an industry that is driven purely by consumer communications has been significantly impacted by recent digital trends. Healthcare contact centers, specifically, are beginning to search for ways to digitize their phone systems to meet shifting patient expectations.
Fonolo
APRIL 11, 2019
It’s imperative in a time of high competition and demand that your contact center is in optimal condition. Business consultant Peter Drucker noted, “the purpose of a business is to create a customer,” and the purpose of the call center is to maintain the customer. Use Advanced Analytics. Engage your Employees.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
SEPTEMBER 2, 2015
They had identified their contact center as an area of concern; the department was understaffed and personnel lacked contact center knowledge. Due to a shortage of agents, calls were sent to a backup call center during business hours at a cost of $5 per call, in order to maintain their service levels. .
Altivon
FEBRUARY 20, 2018
Experts from Altivon and Leaden Associates recently held a web event focused on ways that healthcare contact centers can be more efficient and future leaning. Check out the rich detail and specific case study provided in the recording “ Optimize, Centralize, Economize ”. Program Highlights.
Fonolo
MAY 3, 2023
Lowering call abandonment rates in contact centers is one of the most powerful performance levers available to call center managers. Reducing abandonment rates is a primary benefit of our call-back software and we’ve helped dozens of companies improve their KPIs by solving their abandonment rate problems.
Fonolo
OCTOBER 31, 2017
In a perfect world, your contact center would never put callers on hold. For many contact centers, this improvement in the customer experience is the primary, or even sole, motivation for adding call-backs. (If Part 1: Lowering Abandon Rates. Lowering Abandon Rates. Calculating Your Savings.
NobelBiz
MARCH 5, 2024
As a call center stakeholder—be it an owner, manager, or supervisor—the task of harnessing call center reporting to pinpoint areas for improvement, optimize agent performance, and ultimately enhance customer satisfaction can seem daunting. RELATED RESOURCE How To Manage The Average Handling Time (AHT) For Contact Centers?
Expert insights. Personalized for you.
62 
Let's personalize your content