CSM Magazine

JULY 28, 2015

Until 2015, Business Process Outsourcing (BPO) was based on a simple math formula: outsourcing non-core services (including customer call centers) to more cost-efficient partners and markets to reduce spend. In 2015, BPO needs to move beyond managing call center bodies. This is no easy task.

Call Center 45

Call Center Customer Service Call flow Abandon rate 45

aircall

SEPTEMBER 16, 2016

With Google at their fingertips, these tech-savvy individuals are participants as much as customers. This is why many medical institutions have deployed a medical call center to ensure a positive experience, even when patients are dealing with serious and stressful medical conditions. Why set up a Medical Call Center?

Call Center 76

Call Center Abandon Call Call flow voip 76

NobelBiz

FEBRUARY 22, 2023

The Average Handling Time (AHT) Call centers are an excellent investment when it comes to customer care, whether you are assisting your staff or your consumers. This should be a top focus in any call center – the infrastructure should not have an impact on performance or customer satisfaction.

Abandon rate 52

Abandon rate Average Handle Time Contact Center Abandon Call 52

NobelBiz

FEBRUARY 15, 2023

The Average Handling Time (AHT) Call centers are an excellent investment when it comes to customer care, whether you are assisting your staff or your consumers. This should be a top focus in any call center – the infrastructure should not have an impact on performance or customer satisfaction.

Abandon rate 52

Abandon rate Average Handle Time Contact Center Abandon Call 52

JustCall

MARCH 23, 2023

There is a simple connection between a customer and a business; communication forms a crucial part of this correlation. But what if your customers out-balance your resources? Could you risk ineffective customer service? More efficient customer service IVR also allows the user to map their way based on their requirements.

Interactive Voice Response 98

Interactive Voice Response Self service Abandon rate Telemarketing 98

JustCall

MARCH 7, 2023

Introduction Contact centers are one of the most underrated departments of a business. It is important to equip your call centers with the right toolset and insight for them to function well. Nearly half of customer service agents already find it hard to manage tough conversations.

Contact Center 52

Contact Center Analytics Average Handle Time Call Center 52

JustCall

MARCH 23, 2023

They become the first line of contact, eliminate waiting queues, gather useful customer information, and route the customer to the right team, reducing resolution time. Instead of a standalone IVR system, opt for telephony and call center solutions with in-built IVR systems. When to Use JustCall? When to Use Aircall?

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52

Babelforce

MARCH 16, 2023

Citizen developers can meet some needs better than IT staff Let’s say that a major corporation’s customer service manager wants some new functionality to help the staff in their call center. Maybe their call center agents are juggling too many tabs and windows while they talk to callers – and this slows things down.

Contact Center 52

Contact Center Call flow Abandon rate Call Center 52