customer-stories 
Fonolo
AUGUST 3, 2021
You know that customer service is the backbone of your organization. Knowing where you stand with your customers and proving that value to stakeholders requires carefully crafted call center reporting that directly aligns with your organization’s Key Performance Indicators (KPIs). The difference between reporting and analytics.
Fonolo
SEPTEMBER 22, 2022
And that includes prioritizing excellent customer service in the contact center. . They help over 33,000 customers every month, fielding huge surges of inbound calls during live auctions. Over time, the company noticed that call volume surges were increasing customers’ hold times. But Ritchie Bros. contact center are busy!
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Fonolo
APRIL 11, 2019
Business consultant Peter Drucker noted, “the purpose of a business is to create a customer,” and the purpose of the call center is to maintain the customer. Now, that sounds easy enough, but contact centers are well aware of how much of a challenge that is, as keeping customers happy is their primary focus. Offer Call-Backs.
Fonolo
JANUARY 31, 2023
Yes, training agents to use the phones and customer management systems is important, but agents must also learn and practice ‘soft-skills’ like empathy and active listening every day. Call center training is important because it’s part of your customer service plan – and part of a strong employee engagement plan.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
Talkdesk
FEBRUARY 14, 2020
ClickPay believes in combining leading-edge technologies with hands-on services to create complete, customized solutions that drive efficiencies, enhance resident satisfaction, and give real estate businesses a strong and secure platform for growth. Talkdesk is listening, evolving and consistently making their software better for customers.”.
Clarabridge
OCTOBER 25, 2016
Surveys are a great way to get customer feedback, but how many survey questions do you really need? A colleague recently told the story of an annoying survey. Forbes reports that 52% of customers will not spend more than 3 minutes filling out a customer feedback form. you already have to identify your customer base.
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