CSM Magazine

FEBRUARY 25, 2021

Service and convenience is driving the growth of online shops and services and that is why industries such as sports betting has boomed over the last few years. Betting at land-based sportsbooks still exists, of course, but the convenience of online gambling has forced it to near extinction.

Customer Service 52

Customer Service Surveys Customer retention Feedback 52

CSM Magazine

MARCH 20, 2023

As with many areas of business, the gambling industry – once very visible on our high streets – has now moved largely online. But the vast majority of customers operate wholly online these days. With that move online, even the top sports betting sites have to offer good support. What is Available?

Customer Service 52

Customer Service Accountability Personalization Marketing 52

Netomi

AUGUST 31, 2021

Online sports gambling is a booming business. It’s the customer experience. Can AI help sports betting companies take home the biggest payout – loyalty? Can AI help sports betting companies take home the biggest payout – loyalty? . million Americans bet $4.3 billion on the game 5.

Chatbots 52

Chatbots Entertainment Marketing Accountability 52

Fonolo

DECEMBER 6, 2022

Entrepreneur and CRM expert Bobby Darnell describes business development as a “contact sport.” When you develop your contact center, you create opportunities for more sales, customer satisfaction, and workplace efficiency. . Enhancing customer satisfaction and sales . Providing data-driven insights . He’s right!

Contact Center 142

Contact Center Call Center call center software Abandon rate 142

CSM Magazine

JANUARY 10, 2023

As an online casino owner, providing great customer support is key to success. It doesn’t matter if you are offering the most attractive bonuses or new games—if customers don’t have a top-notch experience with your service, they won’t come back. Understand your customer journey.

Customer Support 52

Customer Support CRM Self service Customer retention 52

CSM Magazine

JUNE 8, 2023

Excellent customer service is critical to the long-term success of any business. Companies boost their reputation and brand image and build loyalty by treating customers right. That gives companies with stellar customer service a serious competitive advantage. REI) was founded in a Seattle garage way back in 1938.

Customer Service 52

Customer Service Airlines Customer retention Feedback 52

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Does it spell doom for your business?

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83