Anexa BPO

OCTOBER 15, 2021

One of the industries most deeply affected by the crisis was the banking world – like all other sectors, (and as an essential service) they were forced to answer the call and quickly reinvent the entire banking model. Here’s how well-established business process outsourcing companies like Anexa can help brands to build their futures.

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CSM Magazine

NOVEMBER 2, 2023

In her new role, customer experience expert Lesley Avinou will lead the evolution of client relationship management across all locations including UK, Australia and USA. For more information on the Sigma Connected Group and its services, readers can visit www.sigmaconnected.com.

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Global Response

DECEMBER 21, 2023

Customer service outsourcing is a huge industry, resulting in approximately $525 billion dollars of spend every year, in fact. But if you’re not outsourcing your customer service yet, it may seem like a big project that’s not necessarily worth the investment. What is Customer Service Outsourcing?

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CSM Magazine

MAY 16, 2023

For more information on Sigma Connected and its services visit www.sigmaconnected.com. About Sigma Connected Sigma Connected is a multi-award-winning Business Process Outsourcing (BPO) provider that specialises in outsourced (white-label) 24/7 customer contact centre services.

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CSM Magazine

MAY 25, 2023

CCI Kenya is part of CCI Global, which is now one of the leading business process outsourcing providers in sub-Saharan Africa. Developing the kind of digital customer management strategies that work In 2016, CCI Kenya became the 2 nd operating market for CCI Global.

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Hodusoft

MARCH 13, 2024

Poor customer support not only affects satisfaction but can also harm the reputation of financial organizations. As customer expectations evolve, many organizations in the financial sector are turning to Business Process Outsourcing ( BPO ) contact centers to optimize their customer support services.

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Select VoiceCom Blog

MAY 10, 2023

Fosters scalability Flexibility is one of outsourcing’s main benefits. Businesses can scale their services as needed without the extra costs of hiring and firing staff by outsourcing ecommerce tasks like customer service, order fulfilment, and digital marketing.

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