CCNG

MAY 30, 2024

Forecasting Core Features The Ability to Consume Historical Data Whether it’s from a copy/paste of a spreadsheet or an API connection, your WFM platform must have the ability to consume historical data. However, it’s helpful to capture those events and store them for future use.

Abandon rate 195

Abandon rate CCNG Average Handle Time Contact Center 195

NobelBiz

MAY 25, 2023

It was meant to describe a marketing software that could build a single customer view (a collection of all of a customer’s data and events into one file). Goldmine, which launched in 1990, was the first kind of software to combine contact information, calendaring, sales data, and marketing automation into one platform.

call center software 98

call center software Call Center APIs Contact Center 98

NobelBiz

FEBRUARY 23, 2023

The worldwide UCaaS market is predicted to be valued at $79.3 APIs for more adaptability: Application programming interfaces (APIs) are progressively being added to the basic functionality of UCaaS providers. CRM and other API integrations: a high degree of customizability and scalability.

Contact Center 52

Contact Center voip APIs Interactive Voice Response 52

NobelBiz

JUNE 7, 2021

The worldwide UCaaS market is predicted to be valued at $79.3 APIs for more adaptability: Application programming interfaces (APIs) are progressively being added to the basic functionality of UCaaS providers. CRM and other API integrations: a high degree of customizability and scalability.

Contact Center 52

Contact Center voip APIs Interactive Voice Response 52

JustCall

DECEMBER 13, 2022

Given these advanced features, it should be no surprise that the VoIP market is slated to grow at a CAGR of 15% and achieve a valuation greater than USD 95 billion for the forecast period 2021 to 2027. Can VoIP systems be used to make international calls?

voip 52

voip Healthcare Transportation CRM 52

Select VoiceCom Blog

APRIL 17, 2023

Experts predict that the global BPO market will reach $405.6 billion by 2027 , with a compound annual growth rate (CAGR) of 8%. Business process outsourcing (BPO) is a popular strategy for companies to reduce costs, increase efficiency, and access specialised skills and expertise.

Management 52

Management Business Process Outsourcing Best practices outsourcing 52

SmartKarrot

MAY 12, 2021

A report by Grand View Research states that the global RPA market is expected to cross $25.5 billion by the years 2027, and the AI to reach a monumental $390.9 Look at this report by PWC that showcases the global RPA and AI market statistics: . billion by 2025. Source: PWC. What is Artificial Intelligence?

APIs 18

APIs Analytics SaaS Chatbots 18