HoduCC Gartner Digital Markets May 2021
Hodusoft
JUNE 17, 2021
This industry is expected to grow steadily in the next few years and reach a value of 496 billion USD by 2027. . Contact centers in which agents heavily use applications such as CRM applications should look into desktop analytics to supplement call recording. The global call center market size amounted to 339.4 billion USD in 2020.
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