Fonolo
JANUARY 17, 2023
Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. This familiar technology does things like invite callers to select a language, enter an account number or choose a department at the beginning of a call. Call analytics.
SmartAction
MARCH 7, 2023
Moreover, Gartner estimates that one in 10 agent interactions will be automated by 2026, an increase from the current 1.6% Trend #3: Actionable Intelligence Another burgeoning Conversational AI trend in 2023 relates to data, analytics and “actionable intelligence” around the conversational sides of a business.
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Noble Systems
MAY 11, 2021
Conversation Analytics is just one piece of the puzzle. The Global speech recognition market is expected to see a CAGR of more than 20% through 2026. As a part of the conversation analytics mix, automated speech recognition (ASR) can help companies better understand their customers and improve the brand experience.
Fonolo
JANUARY 18, 2022
Not only is this above the average call center agent’s pay scale, it’s also incredibly stressful and accounts for last year’s dramatic increase in agent attrition. Experts predict that the contact center software market share is expected to reach $75 billion USD by 2026, a value almost triple its 2020 value.
Anexa BPO
OCTOBER 15, 2021
Analysis indicates that live-commerce-initiated sales could account for 10-20% of all ecommerce by 2026. Analytics and tools can help build a profile of potential customers. And on that note – millennials are projected to account for half of the global population by 2030. It is truly the next generation of commerce.
Hodusoft
FEBRUARY 1, 2023
According to a recent study , the global market for mobile banking is expected to reach a staggering $ 1824 million by 2026, with a compound annual growth rate (CAGR) of over 12.2% Automation of processes: It enables banks to automate specific processes, such as account inquiries and transactions, which can save time and reduce errors.
AWS Machine Learning
APRIL 6, 2023
Both the missing sales data and the limited length of historical sales data pose significant challenges in terms of model accuracy for long-term sales prediction into 2026. Evaluation metrics We first verified the model performance using backtesting to validate the prediction of our forecast model for long term sales forecast (2026 sales).
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