CSM Practice

FEBRUARY 8, 2023

With the value of the software-as-a-service (SaaS) market estimated to hit $225 billion in the US by 2025 , the industry offers lucrative opportunities for tech entrepreneurs. However, launching a SaaS company can be risky.

SaaS 52

SaaS Metrics Advertising Upselling 52

ChurnZero

OCTOBER 30, 2020

Top SaaS CEOs Talk Compensation, Automation, and Investors. No one knows what the future holds (as 2020 has made abundantly clear) but that didn’t stop us from asking top SaaS CEOs what’s next for Customer Success. Customer Success Compensation Catches Up to Sales. So much more happens after that initial sale.

SaaS 93

SaaS Chief Customer Officer Sales Metrics 93

TechSee

FEBRUARY 5, 2019

SaaS suppliers must therefore evolve their customer-facing solutions, demonstrate greater value and delivering bigger wins for less. Incentivized surveys and refer-a-friend programs, of the type that delivered stunning exponential user growth for Dropbox will give rise to more refined models drawn from the world of B2B sales.

Customer Experience 173

Customer Experience B2B Upselling SaaS 173

SmartKarrot

SEPTEMBER 11, 2020

SaaStr is the world’s largest community of SaaS founders and executives. By the year 2025, it will surpass 50% of the market share in the software industry. Through this graph, we can see the impressive growth rate of SaaS industry. India’s SaaS industry is growing faster than other nations.

SaaS 10

SaaS Upselling Metrics Marketing 10

Lumoa

FEBRUARY 9, 2023

upselling to the most loyal customers) Process changes (e.g. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Often, we relate the onboarding with SaaS companies, when talking about onboarding, but it’s not a necessity. To get started, check this detailed guide to SaaS onboarding.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

Netomi

FEBRUARY 28, 2022

As thredUP’s VP, Integrated Marketing, she serves as a spokesperson for the company’s sustainability work as well as the growing popularity of secondhand shopping (by 2025, the fashion resale market in the U.S. is expected to reach $76 billion annually). . It’s a simple yet effective way to retain customers in a busy world.”.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64