ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry. What skills will help CSMs and individual contributors stand out in 2024?

Education 52

Education Upselling Consulting Consulting 52

Totango

APRIL 4, 2024

“What’s your company’s most important business outcome in 2024?” I recently hosted a webinar with four leaders from our team to learn how they work together to bolster retention, expansion, and upsells as a truly unified CS and sales front. Would everyone have the same goal, or would it vary from team to team?

Sales 89

Sales Upselling Accountability SaaS 89

Totango

FEBRUARY 13, 2024

With TrustRadius’ 2024 Most Loved Award in hand, Totango is proud to showcase how it is at the forefront of providing data-driven customer insights, helping companies across the globe prevent churn, increase revenue growth, and boost team efficiency. “We Totango is a must for any company with a SaaS model.”

Upselling 106

Upselling SaaS Accountability Enterprise 106

SmartKarrot

SEPTEMBER 23, 2020

Most of the CSMs try various options before they finally realize the need for customer success software for SaaS. So, you can reach out to them for various upselling and cross-selling opportunities. by the year 2024. They try CRM, Excel sheets, or just any other simple solution, to fulfill their customer success goals.

Metrics 11

Metrics CRM Accountability Upselling 11