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What skills do customer success professionals need in 2024?

ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry. What skills will help CSMs and individual contributors stand out in 2024?

Education 52
Education Upselling Consulting Consulting 52
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Top 10 Questions to Ask a Customer Success Software Vendor

SmartKarrot

SEPTEMBER 23, 2020

Most of the CSMs try various options before they finally realize the need for customer success software for SaaS. They try CRM, Excel sheets, or just any other simple solution, to fulfill their customer success goals. This information includes emails, live chat, CRM, support tickets, customer’s usage data and more.

Metrics 11
Metrics CRM Accountability Upselling 11
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