ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry. What skills will help CSMs and individual contributors stand out in 2024?

Education 52

Education Upselling Consulting Consulting 52

Totango

APRIL 4, 2024

“What’s your company’s most important business outcome in 2024?” If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Luckily, Totango and Catalyst are no strangers to CS and sales collaboration.

Sales 89

Sales Upselling Accountability SaaS 89

SmartKarrot

SEPTEMBER 23, 2020

Most of the CSMs try various options before they finally realize the need for customer success software for SaaS. It has the elements of sales and marketing, customer support as well as professional services among many others. So, you can reach out to them for various upselling and cross-selling opportunities. by the year 2024.

Metrics 11

Metrics CRM Accountability Upselling 11