Global Response

JANUARY 22, 2024

Let’s dive into what the experts are saying to see where the outsourcing industry is headed in 2024. Innovation Acceleration: Cloud-based platforms often integrate emerging technologies, such as AI, machine learning, and analytics. What outsourcing trends and developments are driving such significant growth?

outsourcing 62

outsourcing Healthcare Best practices Business Process Outsourcing 62

ClearAction

MARCH 22, 2024

Controlling Touchpoints Model for CX is a Team Sport CX is a Team Sport surfaced as the theme from the 2024 Customer Experience West Conference in British Columbia, Canada. In the 2024 CX West Conference: “The key message from every panel was this: The revenue team that connects the most dots wins the customer.”

Chief Customer Officer 62

Chief Customer Officer Customer centricity Airlines Metrics 62

CSM Magazine

JANUARY 19, 2023

At the same time, global e-commerce sales are expected to reach $6.4 trillion by 2024. A point-of-sale system is a valuable alternative to a traditional cash register. This tech-driven solution does more than increase your sales. Statistics highlight that the POS software market is expected to reach $18.1 billion by 2027.

Sales 52

Sales Analytics Personalization Marketing 52

SmartAction

NOVEMBER 15, 2023

As we look towards 2024, the world of customer self-service is at a crossroads, with new challenges and opportunities on the horizon. Self-Service Analytics Data analytics plays a crucial role in refining self-service strategies. This level of personalization enhances customer engagement and drives sales.

Self service 97

Self service Virtual Agent Chatbots Analytics 97

Global Response

MARCH 25, 2024

Gather data from surveys, customer feedback, web analytics, and other sources and compare it to your journey map. Share the customer journey map with your marketing, sales, customer service, product development, and IT teams. This KPI is critical for understanding the effectiveness of the sales funnel.

Journey mapping 62

Journey mapping Banking Analytics Sales 62

SmartKarrot

FEBRUARY 6, 2024

As a Customer Success leader in 2024, navigating the dynamic realm of customer satisfaction requires embracing innovative technologies. Understanding the Evolution of Customer Success Customer success has come a long way from being merely a post-sales service to a strategic imperative for businesses.

Chatbots 10

Chatbots Analytics Feedback Personalization 10

Balto

NOVEMBER 18, 2022

I recently authored a report for Five9 based on research done by Zogby Analytics regarding business decision maker perspectives on contact center technologies. While there are many ways to boost NPS and CSAT metrics, investing in AI technologies is one way to get the biggest bang for the buck. Perspectives on investing in AI.

Contact Center 98

Contact Center Self service Metrics Surveys 98