2022 Customer Service Employee engagement Gamification 
Fonolo
MARCH 22, 2022
During crisis moments where we see spikes in call volume and demanding customers, agents become taxed and frustrated if they feel the infrastructure doesn’t support them or there is no incentive to stick around. Keeping agents engaged is one thing, but keeping them as employees is another. Top Contact Center Trends in 2022.
Playvox
APRIL 11, 2023
Engaged contact center agents are essential to the success of any customer service operation. When employees feel connected to their jobs and have meaningful goals, agent performance increases. And happy agents tend to deliver experiences that delight your customers.
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CSM Magazine
AUGUST 8, 2023
Bob Dylan once sang, ‘The Times They Are a-Changin’ and when it comes to prioritising employee engagement, this is certainly true. One of the positives to come out of the pandemic is that it made every customer service department think more about the wellbeing of employees than ever before.
Quiq
DECEMBER 29, 2021
Share This Story What’s it going to take to outpace your competition in 2022? But even as talent shortages loom large and supply chain issues continue to slow down sales across industries, it’s your customer service that will help you outpace your competition and keep customers coming back for more. Gamification. .
Playvox
FEBRUARY 13, 2024
Know who the strongest players are among your current employees so you can keep them on your team. How Do You Identify Top Customer Service Talent? Do the KPIs you use now to measure employee performance accurately reflect each agent’s real value? Your goals should guide your KPIs.
Playvox
FEBRUARY 20, 2024
It also provides employees with more flexibility and a better work-life balance, as they can create their own schedules and avoid long commutes. Forty-three percent of companies in a January 2022 PwC executive survey said they would keep offering hybrid work options for employees and 30% said they’d make remote work a permanent option.
Playvox
MARCH 12, 2024
Agent motivation in a call center is crucial for driving employee engagement, enhancing customer satisfaction, and increasing overall performance. When employees are motivated intrinsically, they are more likely to be passionate about their work and go above and beyond to meet their goals.
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