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3 Takeaways from Field Service USA 2022

TechSee

I was curious to learn what had changed from then to April 2022. Top 3 Ideas that Punctuated April’s FSUSA 2022 Event. Right to repair governance and increasingly sophisticated IoT / sensors have created a new urgency for customer-executed preventative maintenance. Need To Automate. Right to Repair.

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Weathering the Storm: The Philippines Remains an Offshore Outsourcing Leader

Outsource Consultants

Little did we know that the issues the outsourcing powerhouse was currently facing were about to be dwarfed by considerably larger obstacles. However, many were unsure if the online gambling industry could outpace the BPO industry as government eyes finally began to settle on it. The Rise of Nearshore Outsourcing.

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Checking In on the Mexican Call Center Industry

Outsource Consultants

Notably, the country’s booming technology sector, particularly in the realm of generative AI, makes it an appealing destination for outsourcing. Outsource Consultants delves into the key changes seen in Mexico over the last three years, helping you prepare for your perfect Mexican call center partner.

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The State of the Call Center Industry with Corey Kotlarz

Outsource Consultants

As we enter a new year, Outsource Consultants Founder & President Corey Kotlarz shares his thoughts on the state of the call center industry. Looking back on 2021, what surprised you the most about the state of the call center outsourcing industry? International travel is a cornerstone of most outsourcing programs.

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Saudi Arabia’s First COPC Inc. Certified BPO: ccc by stc 

COPC

19, 2022 — COPC Inc. Headquartered in Riyadh, Saudi Arabia, ccc is a leading CX management business processing outsourcer (BPO). The organization constructed correct governance models, KPI measurement approaches, review methods, improvement actions/methodologies and performance tracking approaches. WINTER PARK, Fla.

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WFO/WEM Solutions Prove Their Worth in a Pandemic Economy

DMG Consulting

While a large number of enterprises reported record earnings in 2020 (and indications are very positive for strong results in 2021), others either closed their doors or were kept afloat by government support and subsidies. The post WFO/WEM Solutions Prove Their Worth in a Pandemic Economy appeared first on DMG Consulting.

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The New BPO Choice: African Countries for Offshore Outsourcing

Outsource Consultants

If your company isn’t currently feeling the sting of rising outsourcing costs, consider yourself incredibly lucky. South Africa As one of the most advanced and diverse economies in sub-Saharan Africa, South Africa is no stranger to outsourcing. Contact our expert advisors for a no-charge consultation on your location of interest.